High Lockout
E385 on Potterton Promax HE

Your boiler has stopped working because it isn't receiving enough electrical power from the mains supply or has suffered a sudden power drop.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low voltage (less than 195v)

What causes this fault?

This fault occurs when the electrical supply entering the boiler drops below a safe working level, meaning the internal components cannot get the steady power they need to operate. The most common reasons are a general brownout in your local area, a failing mains power cable, or a fault within the boiler's own control board that prevents it from processing electricity correctly.

This fault can be more common during peak winter months or heatwaves when the national grid is under heavy strain, leading to localized drops in voltage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful