High Lockout
E53 on Potterton Promax HE

Your boiler is struggling to breathe because something is blocking the passage of air or exhaust gases through the flue pipe.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue obstruction

What causes this fault?

This fault occurs when the boiler detects that air isn't moving through the system correctly, usually because something is physically blocking the flue pipe or the internal air pathways. It is often caused by debris like leaves or a bird's nest in the external pipe, or a failing internal fan that can no longer push the exhaust gases out of your home safely.

This fault can be more common in autumn and winter, as high winds can blow debris into the flue or nesting animals may seek warmth inside the pipework.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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