High Lockout
E28 on Potterton Promax HE

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermistor fault

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring the temperature of exhaust gases produces an incorrect reading or fails entirely. The most common reason is that the sensor has degraded over time or developed a short circuit, leading the boiler to shut down to prevent the unit from overheating or exhausting dangerous fumes.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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