High Lockout
E50 on Potterton Promax HE

Your boiler is having trouble measuring the temperature of your hot water, which usually means it won't provide hot water to your taps.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Domestic hot water sensor fault

What causes this fault?

This fault occurs when the boiler's internal computer stops receiving a reliable signal from the sensor that monitors your hot water temperature. The most common reason is that the sensor has physically failed or 'drifted' out of its correct settings, meaning the boiler can no longer safely judge how hot the water is. Occasionally, it can be caused by loose or damaged wiring that has broken the communication link between the sensor and the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful