High Lockout
E92 on Potterton Promax HE

Your boiler has detected an issue while trying to automatically adjust its internal settings for a clean and efficient flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Combustion test alarm during auto-setting

What causes this fault?

This fault occurs when the boiler’s internal computer fails to calibrate the correct mix of gas and air needed for a healthy flame. It is usually triggered because the components responsible for creating the spark or monitoring the fire, such as the electrodes or gas valve, are worn out or dirty. When the system cannot find a safe setting to operate efficiently, it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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