High Lockout
E130 on Potterton Promax

Your boiler has shut itself down because the exhaust gases have reached a temperature that is too high, which is a safety feature to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermostat sensor tripped (lockout)

What causes this fault?

This fault occurs when the internal temperature within the flue reaches a dangerous level, triggering a safety sensor to shut the system down. The most common reasons are a build-up of debris or limescale in the heat exchanger which prevents heat from transferring to the water, or a physical blockage within the flue pipe itself.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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