Potterton Promax Heat Only Fault codes & diagnostics

24 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 2005-2010 Discontinued

Replaced by: Potterton Titanium Heat Only

Download the Potterton Promax Heat Only manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
24 High

All 24 documented codes

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Flash Flash On

Your boiler has stopped working because it cannot properly clear exhaust gases, so it has shut down as a safety precaution.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Venturi
  • Air pressure switch
  • Wiring harness

Related codes

Flash Off Flash

Your boiler is not receiving enough electricity to work properly, which may be caused by a fault in your home's wiring or a problem with your local power supply.

High Engineer only £100-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

Flash Off On

Your boiler has detected that it reached a dangerous temperature and has safely shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Overheat Thermostat
  • Pump
  • System Filter
  • Diverter Valve

Related codes

Flash On Flash

Your boiler's electronic control centre has developed a internal fault and is unable to safely manage the heating process, meaning the unit will not start.

High Engineer only £300-500

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Flash On On

Your boiler's central control computer has encountered a critical error and is unable to operate correctly.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
Lights: Flash Flash On

Your boiler has stopped working because the internal fan, which clears exhaust gases, is failing to start or run correctly.

High Engineer only £180-350

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Lights: Flash Off Flash

Your boiler is receiving an insufficient amount of electricity to operate correctly, which is usually caused by an issue with your home's power supply rather than a fault within the boiler itself.

High Engineer only £100-250

Parts commonly replaced

  • Electrical supply wiring
  • External heating controls
  • Boiler fuse
Lights: Flash Off On

Your boiler has detected that it is getting too hot and has automatically shut down to prevent damage or dangerous overheating.

High Engineer only £120-250

Parts commonly replaced

  • Overheat Thermostat
  • Pump
  • Diverter Valve
  • System Filter/Debris

Related codes

Lights: Flash On Flash

Your boiler's internal computer has developed an electronic fault and is no longer able to communicate with the rest of the system to turn on your heating.

High Engineer only £250-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
Lights: Flash On On

Your boiler's main control computer is experiencing an internal error and can no longer safely manage the heating system.

High Engineer only £300-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

Showing 11–20 of 24
Lights: On Flash Flash

Your boiler has detected that it is running without enough water inside, which means it has safely shut itself down to prevent damage to its internal parts.

High Engineer only £120-250

Parts commonly replaced

  • Pressure switch
  • Circulation pump
  • System pressure sensor

Related codes

Lights: On Off Flash

Your boiler has detected that the incoming electricity supply has been wired backwards at the point of connection, which prevents it from operating safely.

High Engineer only £90-160
Lights: On On Flash

Your boiler's electronic command center has encountered a serious internal error and can no longer control the heating system safely.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

On Flash Flash

Your boiler has detected that there is not enough water inside the system to operate safely, which can cause internal damage.

High Engineer only £120-250

Parts commonly replaced

  • System pressure switch
  • Pump
  • Flow switch

Related codes

On Flash On

Your boiler is struggling to accurately detect its own internal temperature, which has caused it to stop working to avoid potential damage.

High Engineer only £120-220

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

On Off Flash

Your boiler has detected that the electricity supply wires are connected the wrong way around, which prevents it from operating safely.

High Engineer only £90-160
On On Flash

Your boiler's internal computer has encountered a critical error and is no longer able to manage the heating system safely.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
Ignition Lockout

Your boiler has failed to light because it cannot detect a flame, so it has safely shut itself down to prevent any gas buildup.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
  • Ignition lead

Related codes

Lights: Off Off Off

Your boiler has completely lost power and is unable to turn on because it is not receiving any electricity.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Internal Fuse
  • Wiring harness
No Switched Live

Your boiler has lost its electrical signal, meaning it cannot receive the command to turn on and provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Control PCB
  • Internal Fuse
  • Wiring Harness

Related codes

Showing 21–24 of 24
On Off On

Your boiler has failed to light the flame, so it has safely shut itself down to prevent a gas build-up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

On On On

Your boiler is struggling to communicate with its internal control system because a wire connection has likely become loose.

High Engineer only £120-220

Parts commonly replaced

  • Low Voltage wiring harness
Overheat LOCKOUT

Your boiler has detected that it has become too hot and has automatically shut itself down to prevent damage, requiring you to manually restart it.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
  • Diverter valve

Related codes

PCB Fault

Your boiler's internal computer is malfunctioning, meaning the system cannot reliably control itself and has safely shut down to prevent further issues.

High Engineer only £250-400

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes