High
16 Per Sec on Potterton Suprima HE

Your boiler is attempting to ignite the gas repeatedly but is failing to establish a stable flame, meaning your heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas and Sparks ON

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Search the official register →

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