Potterton Suprima HE Fault codes & diagnostics

104 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 8.8-23.4 kW 2002-2010 Discontinued

Replaced by: Potterton Promax

This boiler uses indicator light combinations

Note which lights are on, off, or flashing and at what speed. Match the combination to the cards below. Do not reset until you have noted the pattern. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 87 High 1 Medium 13 Low

All 104 documented codes

Tap any card for details

Flash Flash On

Your boiler has stopped working because it cannot properly clear away the combustion gases, so it has safely shut itself down to prevent any issues.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Printed circuit board (PCB)
Flash Off Flash

Your boiler is receiving an unstable or insufficient amount of electricity from your home's power supply, preventing it from starting up correctly.

High Engineer only £120-250

Parts commonly replaced

  • Electrical PCB
  • Wiring harness
Flash Off On

Your boiler has detected that it is getting too hot and has automatically shut down to prevent damage or dangerous overheating.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • System diverter valve
  • PCB
  • Thermostat
  • System bypass
Flash On Flash

Your boiler's electronic brain has developed a fault and can no longer control the heating system, meaning the boiler will not function.

High Engineer only £300-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Flash On On

Your boiler's electronic brain has stopped working correctly and is no longer able to communicate with the rest of the system to heat your home.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
FLASHING 2 Per Sec.

Your boiler is simply taking a break because it has reached the desired temperature and does not need to fire up right now.

Low DIY-safe

What to check first

  1. Check if your room thermostat is set high enough to call for heat
  2. Wait for the water in the system to cool down slightly
  3. Check that your programmer or timer is set to an 'On' period
Flashing Green

Your boiler is working exactly as it should and is currently waiting for a signal from your thermostat or timer to start heating your home.

Low DIY-safe

What to check first

  1. Check that your room thermostat is set to a temperature higher than the current room temperature
  2. Ensure your heating programmer or timer is set to the 'On' or 'Timed' position
  3. Confirm that your hot water programme is also switched on, as this may be required for the boiler to fire
Flashing Red

Your boiler has detected that it got too hot and has automatically shut down to protect itself from damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB

Related codes

Flashing Red LED

Your boiler has become too hot and has automatically turned itself off as a safety precaution to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
Green light flashes rapidly

Your boiler is unsuccessfully attempting to light the flame, which means it will not be able to provide any heating or hot water until the issue is resolved.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • PCB
  • Gas valve
Showing 11–20 of 104
Green light flashing slowly

Your boiler is currently in standby mode and is working correctly, simply waiting for a signal from your thermostat or timer to start heating.

Low DIY-safe

What to check first

  1. Check your room thermostat is set higher than the current room temperature.
  2. Ensure your heating programmer or timer is set to be 'On'.
  3. Check that your hot water cylinder thermostat is set correctly if you have a traditional system.

Related codes

Green light: Flashing slowly

Your boiler is working correctly and is simply waiting for your thermostat or programmer to tell it to turn on.

Low DIY-safe £0-80

What to check first

  1. Check that your room thermostat is turned up higher than the current room temperature
  2. Ensure your heating programmer or timer is set to 'ON' or 'AUTO'
  3. Check that the fused spur power switch next to the boiler is turned on

Parts commonly replaced

  • Room thermostat
  • External programmer
  • Motorised zone valve

Related codes

Lights: Flash Flash On

Your boiler has stopped working because the internal fan, which is responsible for safely venting exhaust gases, has failed to start properly.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
Lights: Flash Off Flash

Your boiler is failing to start because it is not receiving enough electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness
  • External Fuse Spur
Lights: Flash Off On

Your boiler has detected that it is getting too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat Thermostat
  • Pump
  • Printed Circuit Board (PCB)
  • Diverter Valve
Lights: Flash On Flash

Your boiler's main control computer is failing and no longer capable of operating the system safely.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Lights: Flash On On

Your boiler's internal control brain is malfunctioning and is no longer able to safely operate your heating and hot water system.

High Engineer only £250-400

Parts commonly replaced

  • Main PCB
Lights: On Flash Flash

Your boiler has detected that there is not enough water circulating inside it, which triggers a safety shutdown to prevent the internal components from overheating.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • Printed Circuit Board (PCB)
Showing 21–30 of 104
Lights: On Off Flash

Your boiler has detected that the electricity supply wires are connected the wrong way around, which prevents it from operating safely.

High Engineer only £90-160
Lights: On On Flash

Your boiler's central control computer has encountered an internal error and can no longer safely manage the heating or hot water functions.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
Lockout (rapid flashing)

Your boiler has failed to ignite several times and has shut down as a safety precaution.

High DIY-safe £100-£350

What to check first

  1. Locate the reset button on the control panel
  2. Press and hold the reset button for at least 3 seconds
  3. Wait for the boiler to attempt to reignite; if it fails again, contact a professional

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Printed Circuit Board)
Lockout (Red) light will flash

Your boiler has detected that it is running too hot and has automatically shut down to prevent damage, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • PCB
  • Thermostat
  • Diverter valve

Related codes

On Flash Flash

Your boiler has detected that there is not enough water inside the system to operate safely, which often means it needs to be topped up or has an air blockage.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Pressure relief valve
  • System pressure gauge
  • Auto air vent
On Flash On

Your boiler has detected an issue with the sensor that measures its internal water temperature, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-250

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness
On Off Flash

Your boiler has detected that the incoming electricity supply has been wired backwards, which prevents it from operating safely.

High Engineer only £90-160

Parts commonly replaced

  • Fused spur
  • Electrical wiring connections
Overheat - Red LED: FLASHING

Your boiler has switched itself off because it got too hot, likely due to a temporary blockage or a pump issue, and it needs to be manually restarted once it has cooled down.

High DIY-safe £100-280

What to check first

  1. Wait for the boiler to cool down for at least 20 minutes
  2. Locate the reset button on the control panel
  3. Press and hold the reset button for 2 seconds until the light changes
  4. Ensure your radiator valves are open and your central heating pump is running

Parts commonly replaced

  • Central heating pump
  • Overheat thermostat
  • Thermistor
RED & GREEN lights flashing

Your boiler has detected an electrical safety issue where the power supply wires are connected in the wrong order.

High Engineer only £80-130

Parts commonly replaced

  • External wiring
  • Main PCB (if damaged by surge)
Showing 31–40 of 104
Red LED flashing

Your boiler has stopped working because it failed to light the flame after several attempts and now needs a manual reset.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • PCB
  • Gas valve
Red LED rapid flashing

Your boiler has failed to start up or stay burning, so it has automatically shut down for safety.

High Engineer only £150-350

Parts commonly replaced

  • PCB
  • Gas Valve
  • Ignition Electrode
  • Flame Rectification Probe
Red LED: Flashing Red

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • PCB
  • System diverter valve

Related codes

Red LED: Rapid Flashing

Your boiler has failed to start after several attempts, likely because it cannot detect a flame or successfully ignite the gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition Lead
  • Ignition Probe
  • PCB
  • Gas Valve

Related codes

Red light flashing

Your boiler has failed to start after several attempts and has shut itself down as a safety precaution.

High Engineer only £150-350

Parts commonly replaced

  • Ignition lead
  • Spark generator
  • Printed circuit board (PCB)
Red light flashing (Lockout)

Your boiler has failed to start up or stay lit and has now shut itself down for safety, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition lead
  • PCB
  • Gas valve
  • Flame sensing electrode
Red light: Flashing

Your boiler has stopped working because it failed to light the gas burner after several attempts.

High DIY-safe £120-350

What to check first

  1. Check if your gas supply is active (e.g., check other gas appliances or your meter credit)
  2. Locate the reset button on the front control panel
  3. Press and hold the reset button for at least 2 seconds, then wait for the boiler to restart

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • Printed Circuit Board (PCB)
16 Per Sec

Your boiler is attempting to ignite the gas repeatedly but is failing to establish a stable flame, meaning your heating and hot water will not work.

High Engineer only £150-300

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Printed Circuit Board (PCB)
16 Per Sec.

Your boiler is trying to light the gas but the system cannot confirm that a flame has been successfully established.

High Engineer only £140-£320

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Electrode
  • Gas Valve
  • PCB (Printed Circuit Board)

Related codes

Air Proving LOCKOUT

Your boiler has stopped working because it cannot confirm that air is moving through the system correctly, which is a safety mechanism to prevent the burner from starting improperly.

High Engineer only £150-250

Parts commonly replaced

  • Air Pressure Switch
  • Venturi
  • Fan assembly
  • Flue seals
Showing 41–50 of 104
All lights: OFF

Your boiler has no power arriving to it, meaning the status lights are completely dark and the system cannot start.

High DIY-safe £90-350

What to check first

  1. Check if the boiler's electrical isolation switch is turned on
  2. Check your home's main fuse box or consumer unit to see if a circuit breaker has tripped
  3. Check if any other appliances in the same area have power

Parts commonly replaced

  • Internal PCB fuse
  • Main Electronic Control Board (PCB)
  • External Fuse Spur

Related codes

APS Cycling LOCKOUT

Your boiler has detected an issue with its internal ventilation system four times in a row, causing it to shut down for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • Air Pressure Switch
  • Venturi
  • Fan assembly

Related codes

APS Stuck Fault

Your boiler has detected that a safety sensor is stuck in the 'on' position before the fan has even started, so it has stopped working as a precaution.

High Engineer only £150-250

Parts commonly replaced

  • Air Pressure Switch
  • Venturi
  • Fan Assembly

Related codes

Blocking

Your boiler has paused its operation because it is detecting an electrical supply issue or a problem with how it disposes of waste gases.

High DIY-safe £120-£350

What to check first

  1. Press the reset button briefly (do not hold it down for a long time).
  2. Check if any other electrical appliances in the home are behaving strangely, which might indicate a local power grid issue.
  3. Ensure the external flue pipe isn't blocked by debris or ice.

Parts commonly replaced

  • Air Pressure Switch
  • Printed Circuit Board (PCB)
  • Fan assembly

Related codes

Boiler Temperature

Your boiler has detected an internal fault preventing it from heating up, likely due to a sensor measurement error or a overheating safety trigger.

High Engineer only £150-300

Parts commonly replaced

  • PCB
  • Thermistor
  • Wiring loom
Casting Thermistor Fault

Your boiler has lost the ability to accurately measure the temperature of its internal heat exchanger, so it has safely shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Casting thermistor sensor
  • Wiring harness
Circulation

Your boiler has detected that hot water is not flowing through your heating system correctly, which is causing it to shut down to prevent overheating.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • Central heating filter
Circulation LOCKOUT

Your boiler has detected that hot water isn't moving around your radiators or pipes properly and has shut itself down to prevent overheating.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve
  • PCB

Related codes

Dry-fire Lockout

Your boiler has sensed that water isn't circulating properly and has shut itself down to prevent overheating.

High DIY-safe £120-250

What to check first

  1. Check the pressure gauge on your system to ensure it is between 1 and 1.5 bar
  2. Top up the system pressure using the filling loop if it is too low
  3. Reset the boiler using the dedicated reset button

Parts commonly replaced

  • Central Heating Pump
  • NTC Thermistor
  • Flow Switch

Related codes

Showing 51–60 of 104
E10

Your boiler is struggling to read the temperature outside, which may cause your heating to run less efficiently or not respond to your settings correctly.

Low Engineer only £120-220

Parts commonly replaced

  • Outdoor temperature sensor
  • Wiring loom
E20

Your boiler's temperature sensor is faulty, which means the system cannot accurately read how hot the water is and has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

E28

Your boiler has lost the ability to accurately measure the temperature of the water being sent to your taps, so it has shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Hot water thermistor (NTC sensor)
  • Wiring harness

Related codes

E50

Your boiler is struggling to accurately measure the temperature of the water, which has caused it to stop heating your home and hot water for safety reasons.

High Engineer only £120-200

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

E110

Your boiler has detected that it is getting dangerously hot and has automatically shut itself down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • PCB
  • Thermostat
  • Diverter valve

Related codes

E119

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose connecting two cold water pipes near your boiler.
  2. Open the valves at both ends of the hose to let water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and remove the hose if required by your specific manufacturer's instructions.

Parts commonly replaced

  • Pressure Relief Valve
  • Pressure Sensor
  • Expansion Vessel

Related codes

E125

Your boiler is struggling to move heat away from its core, meaning the water isn't circulating properly to warm up your radiators or taps.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • Primary heat exchanger

Related codes

E128

Your boiler has detected that the flame inside has gone out while it was trying to heat your water, so it has shut down as a safety precaution.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

E129

Your boiler is failing to start because it cannot detect that the internal fan is spinning fast enough to clear out exhaust gases safely.

High Engineer only £150-300

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

E130

Your boiler has detected that the exhaust system is running too hot and has safely shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • NTC thermistor
  • PCB

Related codes

Showing 61–70 of 104
E131

Your boiler has experienced a power cut or electrical disruption while trying to report an error, causing it to lock itself out for safety.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E132

Your boiler has stopped working because it cannot confirm that gas is flowing safely or because your central heating thermostat has triggered a safety shut-off.

High Engineer only £150-£300

Parts commonly replaced

  • Air pressure switch
  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

E133

Your boiler is failing to light the burner because it cannot detect a flame or is not receiving a consistent supply of gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E151

Your boiler's internal computer is experiencing a communication error, which has caused the system to shut down for safety reasons.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E153

Your boiler is displaying this message because the reset button was pressed even though there was no actual problem for it to fix.

Low DIY-safe

What to check first

  1. Switch the boiler off at the mains power supply
  2. Wait for 60 seconds to allow the internal electronics to reset
  3. Switch the power back on and see if the display returns to normal

Related codes

E154

Your boiler’s internal computer has encountered a critical error and has shut itself down as a precaution to prevent further damage.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E160

Your boiler's internal fan is struggling to reach the speed required to safely clear exhaust gases, so it has shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Venturi/Air pressure tube

Related codes

E164

Your boiler has stopped working because the amount of water inside your heating system has dropped below the required level.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop, which is usually a silver braided hose with one or two valves connecting your water mains to the boiler pipes.
  2. Open the valves slowly to allow water into the system while watching the pressure gauge on the front of the boiler.
  3. Stop when the needle reaches the green zone, typically between 1 and 1.5 bar, then ensure the valves are fully closed.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

Earth Fault or Mains Reversal

Your boiler has detected an electrical safety issue, likely caused by a wiring problem where the power connection is either incorrectly configured or not properly grounded.

Emergency Engineer only £120-250

Parts commonly replaced

  • Printed circuit board (PCB)
  • Wiring harness
  • External electrical spur
Electrical Supply Fault

Your boiler is failing to detect the necessary electrical power to operate, which may be caused by a loose wire or an issue with your heating controls.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • External programmer

Related codes

Showing 71–80 of 104
False Flame Fault

Your boiler has detected a flame when it shouldn't be there, which means it has safely shut down to prevent a dangerous situation.

Emergency Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve

Related codes

Fan or Flue Fault

Your boiler has detected an issue with moving air through the system, so it has safely shut itself down to prevent it from firing up.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Flue assembly seals
FLAME Detected

Your boiler is sensing a flame inside when it should be turned off, which is a safety lockout preventing the unit from operating.

Emergency Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve
  • Flame Rectification Electrode

Related codes

Flow Thermistor Fault

Your boiler has stopped working because it cannot accurately measure the temperature of the water flowing through the system.

High Engineer only £120-220

Parts commonly replaced

  • Flow Thermistor/NTC Sensor
  • Wiring Harness

Related codes

Ignition LOCKOUT

Your boiler has stopped working because it failed to light the flame after several attempts, so it has shut itself down for safety.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB (Printed Circuit Board)

Related codes

Showing 81–90 of 104
Lights: Off Off Off

Your boiler has lost all power and is completely switched off, likely due to a blown fuse or an electrical supply issue.

High Engineer only £100-250

Parts commonly replaced

  • PCB fuse
  • Main control PCB
  • Isolated spur switch
Lights: On Off On

Your boiler has failed to light the flame and has safely shut itself down to prevent a gas buildup.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • PCB
  • Gas valve

Related codes

Lights: On On On

Your boiler has lost the internal connection needed to communicate with its control system, causing it to stop heating.

High Engineer only £120-200

Parts commonly replaced

  • LV Wiring Harness
Lockout

Your boiler has failed to start after several attempts and is now safely preventing itself from turning on to protect your home.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Ignition Lead
  • Spark Generator

Related codes

Lockout (LED Mode)

Your boiler has stopped working because it failed to light properly, resulting in a lockout safety shutdown.

High DIY-safe £100-350

What to check first

  1. Check if your gas meter has credit and the gas emergency control valve is open
  2. Press the Reset button on the control panel for five seconds
  3. Repeat the reset process up to three times if the boiler fails to fire on the first attempt

Parts commonly replaced

  • Ignition Electrode
  • PCB (Control Board)
  • Gas Valve
Lockout (Red) light is on

Your boiler has stopped working because it couldn't safely ignite the flame after several attempts, so it has shut down to protect itself.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition electrode
  • Gas valve
Mains ON Only

Your boiler has detected a critical internal fault that has caused it to stop working completely to keep you safe.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Gas valve

Related codes

No Fan Run

Your boiler has detected an issue preventing it from circulating water properly, so it has safely shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Flow Thermistor
  • Flow Switch
  • Control PCB
No Pump Feed

Your boiler has detected a safety issue that has caused it to shut down to prevent damage, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Safety thermostat
  • Flow thermistor
  • Condensate trap

Related codes

No Switched Live

Your boiler has completely lost the electrical signal it needs to start running, meaning it is currently unable to provide any heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Control PCB
  • Transformer
  • Internal Fuse
Showing 91–100 of 104
On Off On

Your boiler has failed to light the gas flame and has entered a safety lockdown to prevent any issues.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)
On On On

Your boiler has lost its internal electrical connection, meaning it cannot receive the signals needed to operate and will currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Low voltage wiring harness
  • Printed Circuit Board (PCB)
Overheat

Your boiler has automatically turned itself off because it has become dangerously hot and needs to cool down before it can be used again.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • PCB
  • Thermostat
  • Diverter valve

Related codes

Overheat condition

Your boiler has switched itself off because it has become too hot and needs a manual reset to restart.

High DIY-safe £100-£250

What to check first

  1. Locate the reset button on the control panel at the bottom of the boiler.
  2. Press and hold the reset button for at least 2 seconds.
  3. Wait for the flashing red light to turn green or stop flashing.
  4. Ensure your radiator valves are open and the system is pressurized.

Parts commonly replaced

  • Circulation pump
  • Overheat thermostat
  • Thermistor
Overheat Limit Thermostat

Your boiler has automatically turned itself off because it has become too hot to operate safely.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • PCB
  • NTC Thermistor
  • Overheat Thermostat

Related codes

Overheat LOCKOUT

Your boiler has detected that it has become too hot and has automatically shut itself down to prevent internal damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Central heating pump
  • PCB
  • Diverter valve

Related codes

PCB Fault

Your boiler's internal computer has stopped working correctly and is no longer able to safely manage the heating system.

High Engineer only £250-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
RED & GREEN lights OFF

Your boiler has no power, which usually means the electricity supply has been cut off or a fuse has blown inside the unit.

High DIY-safe £90-250

What to check first

  1. Check if your home's main fuse box has tripped a circuit breaker.
  2. Ensure the boiler's isolation switch (usually a white switch near the boiler) is turned on.
  3. Check if other appliances in the house are working to rule out a power cut.

Parts commonly replaced

  • Internal PCB fuse
  • Main Electronic Control Board (PCB)

Related codes

Showing 101–104 of 104
RED LED on continuously

Your boiler has detected a safety concern or internal error and has automatically switched itself off to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Overheat Thermostat
  • Wiring harness

Related codes

Red LED on only

Your boiler has lost the signal that tells it to turn on, or a internal electrical component is preventing it from starting.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal Fuse
  • Fan
  • Pump

Related codes

Sensor Fault (Flow or Return)

Your boiler has stopped working because it is unable to accurately measure the temperature of the water circulating inside the system.

High Engineer only £120-220

Parts commonly replaced

  • NTC Sensor
  • Wiring Harness
  • PCB
Water Circulation LOCKOUT

Your boiler has shut down because it cannot move water around its internal system effectively, causing it to overheat for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Circulation pump
  • System filter
  • Diverter valve
  • Thermistor sensor

Related codes