High
RED & GREEN lights OFF on Potterton Suprima HE

Your boiler has no power, which usually means the electricity supply has been cut off or a fuse has blown inside the unit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Mains supply OFF or fuse on electronic control failed

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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