High
Ignition LOCKOUT on Potterton Suprima HE

Your boiler has stopped working because it failed to light the flame after several attempts, so it has shut itself down for safety.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The pump, fan, spark generator and gas valve are off. The boiler can only be reset by manually using the reset button. Occurs if a flame is not detected within 5 seconds and 5 ignition attempts have been made.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

E110View →E119View →

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