High
Casting Thermistor Fault on Potterton Suprima HE

Your boiler has lost the ability to accurately measure the temperature of its internal heat exchanger, so it has safely shut down to prevent overheating.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Automatic reset. Casting thermistor not giving valid readings or open/short circuit.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful

Banging / kettling / whistling noise

Each noise points to a different fault.

Read →

Boiler keeps cutting out

Lockout fault with a reset-needed pattern.

Read →

Radiators cold at the bottom

Sludge build-up — needs flushing, not bleeding.

Read →