High
Lights: Flash Flash On on Potterton Suprima HE

Your boiler has stopped working because the internal fan, which is responsible for safely venting exhaust gases, has failed to start properly.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan Lockout. Go to Fan Lockout section of the fault finding instructions.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful

Banging / kettling / whistling noise

Each noise points to a different fault.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →