High
On Off Flash on Potterton Suprima HE

Your boiler has detected that the incoming electricity supply has been wired backwards, which prevents it from operating safely.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Live & Neutral Reversed. Incoming Live and Neutral reversed.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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