Potterton Ultra 18 System Fault codes & diagnostics

20 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Gas 2017-present
GC Number 41-592-73
Download the Potterton Ultra 18 System manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
4 Emergency 16 High

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-592-73 Ultra 18 System 18 2017–present
41-592-73 Ultra 18 System 18 2017–present

Appliance names and production years are taken from the UK Product Characteristics Database (the SAP/SEDBUK register). Where a GC number is also printed in this model's own manufacturer manual, both sources were checked to agree.

All 20 documented codes

Tap any card for details

09

Your boiler has lost the link to the valve that controls the gas supply, meaning it cannot ignite to provide you with heating or hot water.

High Engineer only £120-200

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
15

Your boiler has detected an issue with the fuel supply system, meaning it cannot ignite safely to provide heating or hot water.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
20

Your boiler has lost the ability to accurately measure the temperature of the water circulating through your radiators, so it has shut down to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • Central Heating Thermistor
  • Wiring Harness

Related codes

28

Your boiler has detected a communication error with its exhaust sensor, causing it to shut down for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • Flue NTC Thermistor
  • Wiring harness
  • PCB
40

Your boiler is struggling to accurately read the temperature of the water returning to it, which prevents the system from heating your home properly.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness

Related codes

55

Your boiler has lost its internal settings, likely after a power cut or service, and requires a professional to recalibrate the electronic controls to ensure it burns gas safely and efficiently.

High Engineer only £120-200

Parts commonly replaced

  • PCB
  • Gas Valve

Related codes

109

Your boiler has detected that the water is not circulating correctly before it attempts to ignite, so it has stopped working for safety reasons.

High Engineer only £150-250

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • System pressure sensor

Related codes

110

Your boiler has detected that it has become dangerously hot and has automatically shut itself down to prevent damage or fire risk.

Emergency Engineer only £150-250

Parts commonly replaced

  • Safety thermostat
  • Pump
  • PCB

Related codes

117

Your boiler has detected that the water pressure inside your heating system has risen above the safe operating limit.

High DIY-safe £80-150

What to check first

  1. Locate a radiator in your home that has a bleed valve.
  2. Place a cloth or small container under the valve.
  3. Open the bleed valve slightly to release a small amount of water until the pressure gauge on the boiler drops back into the green zone (usually 1.0 to 1.5 bar) and then close the valve.

Parts commonly replaced

  • Pressure Relief Valve (PRV)
  • Expansion Vessel
  • Filling Loop

Related codes

118

Your boiler has lost the necessary water pressure, so it has safely shut down to prevent damage.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually a silver flexible hose connected to two valves under the boiler.
  2. Gradually open the valves to let water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and ensure the pressure remains steady.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

Showing 11–20 of 20
125

Your boiler has detected that water is not moving effectively around your heating system, which forces the boiler to shut down to prevent overheating.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • Diverter valve

Related codes

128

Your boiler has stopped working because it cannot light the internal flame or keep it burning reliably.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

130

Your boiler has detected that the flue gases are becoming too hot, causing the system to shut down for safety reasons.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue NTC Sensor
  • Primary Heat Exchanger
  • Pump

Related codes

133

Your boiler has stopped working because it cannot light the internal flame, which is likely due to the gas supply being cut off or the ignition failing to spark.

High Engineer only £120-£250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

134

Your boiler is failing to ignite because it detects that gas is not reaching the burner when it attempts to start.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Ignition lead
  • PCB

Related codes

135

Your boiler has stopped working because it is failing to receive a consistent supply of gas or is struggling to ignite properly.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Gas valve
  • Ignition lead

Related codes

154

Your boiler is struggling to compare the temperature of the water leaving and returning to the unit, so it has stopped working as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness
  • Printed Circuit Board
160

Your boiler has stopped working because it cannot detect that the internal fan, which is essential for safely exhausting gases, is running correctly.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Fan harness
  • Printed Circuit Board (PCB)

Related codes

270

Your boiler is struggling to pump water around your heating system, which can cause it to overheat and shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow switch
  • System filter

Related codes

384

Your boiler has detected a flame inside when it expects the internal fire to be completely off, which is a significant safety precaution.

Emergency Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve
  • Flame Detection Electrode

Related codes

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.