High Lockout
E21 on Ravenheat CSI 120

Your boiler has detected that the water returning from your radiators is too hot, causing the system to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating (CH) return sensor overheating

What causes this fault?

This fault occurs when the internal sensors detect that the water flowing back from your radiators is at a dangerously high temperature, suggesting the heat isn't being dissipated correctly. The most common reasons are a blockage in the system, a failing pump that isn't circulating water fast enough, or a faulty sensor sending incorrect readings to the boiler.

This issue often comes to light during the first cold spell of autumn when the heating is turned on for the first time after summer, often due to a pump that has seized while sitting idle.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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