High Lockout
E29 on Ravenheat CSI 120

Your boiler has detected that the water used for your taps and showers is getting too hot, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Domestic hot water (DHW) sensor overheating error

What causes this fault?

This fault occurs when the internal sensors detect that the water temperature has risen beyond a safe limit, triggering a shutdown to prevent scalding or component damage. The most common reason is a faulty temperature sensor sending incorrect readings, or a build-up of limescale inside the heat exchanger which prevents water from flowing and cooling down properly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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