High Lockout
22E on Ravenheat HE 80/90 / 25-30s

Your boiler has detected that the exhaust gases are becoming too hot and has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue sensor overheating

What causes this fault?

This fault occurs when the internal temperature of the exhaust pipe exceeds safe limits, triggering an emergency shutdown to prevent damage to the plastic flue components. The most common reason is a buildup of limescale or debris inside the heat exchanger, which prevents heat from being transferred to the water and sends it out through the chimney instead. In some cases, it can also be caused by a faulty sensor sending an incorrect high-temperature reading to the main control board.

This fault often becomes more apparent during winter when the boiler is running at maximum capacity for long periods to heat a cold home.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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