High Lockout
29E on Ravenheat HE 80/90 / 25-30s

Your hot water system is getting too hot and has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

D.H/W sensor overheating error

What causes this fault?

This fault occurs when the internal temperature sensor detects that your hot water is becoming dangerously hot, triggering an emergency shutdown to prevent scalding. The most common reason is a buildup of limescale or debris inside the heat exchanger which restricts water flow, but it can also be caused by a mechanical failure in the diverter valve or a faulty sensor giving a false reading.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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