High Lockout
41E on Ravenheat HE 80/90 / 25-30s

Your boiler has detected that the water isn't moving through the system correctly, causing a large temperature gap between the pipes.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Different temperature between flow and return

What causes this fault?

This fault occurs when the boiler detects that water is leaving the unit much hotter than it is when it returns, suggesting the water is stuck or moving too slowly. The most common reasons are a failing internal pump that can't push the water around, or a blockage caused by a buildup of sludge and debris in the system or heat exchanger.

This issue often surfaces in autumn when the heating is turned back on after the summer, as the pump can seize or debris can settle during the months of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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