High Lockout
44E on Ravenheat HE 80/90 / 25-30s

Your boiler has detected an unusual temperature difference between the pipes, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Different temperature error

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the system correctly, leading to a sharp temperature gap between the flow and return pipes. The most common reasons are a failing circulation pump that can't push water around or a blockage in the heat exchanger caused by a buildup of limescale or sludge. In some cases, it may simply be a faulty sensor providing an incorrect temperature reading to the main control board.

This issue often surfaces in autumn when the heating is turned back on after a long summer break, as pump components can seize up from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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