High Lockout
12-13 on Remeha Gas 350

Your boiler is failing to light or keep a flame going, which means your heating and hot water have stopped working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner failure

What causes this fault?

This fault occurs when the boiler's control system attempts to start the burner but fails to detect a stable flame. The most common reasons are worn-out ignition components that can't create a spark or a faulty sensor that cannot 'see' the flame even if it is actually lit.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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