High
é2 on Remeha Avanta 18V

Your boiler has failed to light the flame needed to produce heat or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition stage

From this model's manual
Verified against the Remeha Avanta 18v installation & service manual, page 47.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the water coming back from your radiators is hotter than the water being sent out, which is physically impossible under normal conditions. The most common reason is that one of the temperature sensors has failed or is sending the wrong information to the control board. It can also happen if the pump is moving water in the wrong direction or if there is a significant blockage in the system's pipework.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like é2: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful