High Lockout
é5 on Remeha Avanta 18V

Your boiler is failing to detect a flame after several attempts, which means it has locked itself out for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No ionisation or ionisation failure more than 5 times during one heat demand.

What causes this fault?

This fault occurs when the boiler tries to light the gas but cannot detect a steady flame to confirm it is safe to continue. The most common reasons are worn-out sensors that can no longer 'see' the flame, a faulty ignition spark, or an issue with the gas supply preventing the burner from firing up correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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