High Lockout
E13 on Remeha Avanta Plus 35c

Your boiler's internal computer has encountered a communication or hardware malfunction and cannot operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal control unit error

What causes this fault?

This fault occurs when the boiler's main control board suffers a critical internal communication failure or a hardware malfunction. It basically means the 'brain' of the boiler can no longer process data or send instructions to vital components like the gas valve or fan. The most common reason is the natural degradation of electrical components on the circuit board or loose connections within the internal wiring harness.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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