High Lockout
E36 on Remeha Avanta Plus 35c

Your boiler's main internal computer has developed a communication or electronic fault, causing the system to stop working for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal control unit error

What causes this fault?

This fault occurs when the boiler's main control board loses the ability to communicate with the internal components that manage the flame. The most common reason is an electronic failure within the circuit board itself, though it can also be triggered by faulty ignition wiring failing to send the correct signals back to the computer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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