High Lockout
E37 on Remeha Avanta Plus 35c

Your boiler's computer parts are having trouble talking to each other, which means the system cannot operate or provide heating and hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Communication error with internal control unit

What causes this fault?

This fault occurs when the boiler's main control board loses its electronic connection with the internal sensors or ignition components. The most common reason is a loose or damaged wiring harness, or a physical failure within the Printed Circuit Board itself that prevents it from sending commands.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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