High Lockout
E38 on Remeha Avanta Plus 35c

Your boiler's main internal computer has lost touch with the front display screen, meaning they can no longer talk to each other to operate the heating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Communication error with display control unit

What causes this fault?

This fault occurs when the electrical connection between the boiler's internal computer and the front control panel is interrupted or broken. The most common reason is a loose or damaged communication cable, though it can also be caused by moisture getting into the electronics or a component failure on one of the circuit boards.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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