High Lockout
E12 on Remeha Quinta 115

Your boiler has shut down because it has detected an unsafe build-up of heat or a lack of water circulation within the main system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

High limit thermostat tripped

What causes this fault?

This fault occurs when the water temperature inside the boiler exceeds a safe limit, causing the safety sensors to trigger a complete shutdown. The most common reasons are a failed pump that isn't moving water away from the heat exchanger quickly enough, or a blockage caused by a build-up of sludge and debris within the system. It can also be triggered if there is trapped air in the pipes or if the water pressure has dropped too low.

This issue is most frequently seen at the start of autumn when heating systems are turned back on after a long summer break, as pumps can often seize or stick during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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