High Lockout
E1 on Remeha Quinta Ace 45

Your boiler has tried to light several times but cannot start a flame, meaning your heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure

What causes this fault?

This fault occurs when the boiler's control system attempts to light the burner but fails to detect a stable flame after several attempts. The most common reasons are a lack of gas reaching the unit, a worn-out ignition spark plug, or a fault within the internal gas valve that prevents the fuel from flowing correctly.

This code can appear more frequently during the first cold snap of winter if the gas supply has been inactive or if external gas regulators have been affected by the drop in temperature.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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