Emergency
00. on Saunier Duval Ecosy 24E

Your boiler has detected a signal suggesting a flame is burning when it shouldn't be, which has caused it to shut down for safety reasons.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

There is a flame signal without there being a flame present.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful