High Lockout
F17 on Saunier Duval Isotwin F30E

Your boiler has stopped working because the electrical power coming from your home's mains supply is too low for it to run safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Power supply is less than 170V

What causes this fault?

This fault occurs when the electrical voltage entering the boiler drops to a level that is too low for the internal components to function. This is usually caused by a broader issue with the local power grid or an electrical fault within your home's wiring. In some cases, a failing internal circuit board can mimic this error by incorrectly reading the incoming power.

This fault can be more common during periods of extreme cold or high grid demand when the local electrical network is under significant strain.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful