High Lockout
F11 on Saunier Duval Isotwin F30E

Your boiler is having trouble communicating with its control panel, which means it isn't receiving the instructions it needs to provide heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

User interface connection fault. Check wiring between mainboard and user interface

What causes this fault?

This fault occurs when the data link between the boiler's internal computer and the front display panel is broken, preventing the two parts from 'talking' to each other. It is usually caused by a loose plug, a damaged wire, or a failing electronic chip on one of the circuit boards. Because the boiler cannot confirm its settings or safety parameters, it stops running as a precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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