BoilerFaultCodesWhat the manual says
Manufacturer manualUser interface fault. Faulty user interface
Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
What causes this fault?
This fault occurs when the data link between the display panel you interact with and the main computer inside the boiler is broken. The most common reason is an electronic component failure on one of the circuit boards or a loose connection in the internal wiring harness.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register →
Boiler cover options
Avoid the next call-out bill
A cover plan would handle faults like F18: no call-out fees, no surprise bills.
Approved partner
Get a quote →
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Affiliate links. We may earn a commission at no extra cost to you.