High Lockout
F1 on Saunier Duval Isotwin F30E

Your boiler is unable to safely light the flame needed to provide heating and hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition fault, boiler failed to light

What causes this fault?

This fault occurs when the boiler attempts to ignite several times but fails to establish or detect a steady flame. It is often caused by a lack of gas reaching the burner, worn-out spark electrodes, or a faulty sensor that cannot confirm the flame is safely lit.

This fault is more common during extreme cold snaps, as freezing temperatures can cause external gas regulators to stick or thin pipes to become restricted.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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