High
F20 on Saunier Duval Isotwin F30E

Your boiler's internal computer parts are having trouble communicating with each other, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Software incompatibility. Incorrect user interface or main board. Incorrect product code

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal control boards are unable to 'talk' to each other, often after a component has been replaced or due to a memory error. It physically happens because the software version on the main circuit board does not match the version on the display panel, leading the boiler to shut down as a safety precaution. The system effectively becomes confused and stops working because it cannot verify that the internal instructions are consistent across all parts.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F20: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful