High Lockout
F19 on Saunier Duval Isotwin F30E

Your boiler has lost its connection to the sensor that monitors heating temperature, so it has stopped running as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating thermistor unplugged. Thermistor cable defective/broken, thermistor faulty. Check that thermistor attached correctly to pipe

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the sensor that monitors the temperature of the water sent to your radiators. The most common cause is the sensor itself failing due to age or internal wear, though it can also be triggered by a loose or damaged wiring connection inside the unit.

This fault is often more frequent during the autumn and winter months when the boiler is suddenly under higher demand after being inactive during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful