Emergency
Air flow rate safety device on Saunier Duval Thelia

Your boiler has detected that gases are not escaping properly through the flue, so it has safely shut itself down to prevent dangerous fumes from building up.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

If an obstruction, even partial, of the flue occurs for any reason whatsoever, and causes reduction of the air flow rate, the built-in safety system of the boiler will be tripped: the burner will turn OFF and the fan will continue to run.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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