Saunier Duval Thelia Fault codes & diagnostics

33 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 23-30 kW 1995-2005 Discontinued

Replaced by: Thelia Condens

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3 Emergency 28 High 2 Medium

All 33 documented codes

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0.5bar

Your boiler has lost pressure, which means there isn't enough water inside the system to circulate heat throughout your home.

High DIY-safe £0 - £120

What to check first

  1. Locate the filling loop, which is usually a flexible silver hose with one or two valves underneath your boiler.
  2. Open the valves slowly to allow mains water into the system while watching the pressure gauge on the front of your boiler.
  3. Close the valves firmly once the needle on the gauge reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
01

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition transformer

Related codes

02

Your boiler is struggling to clear exhaust fumes safely, so it has shut down to prevent any risk of fumes entering your home.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Printed circuit board (PCB)
2.7bar

Your boiler's internal water pressure is currently too high, which can put unnecessary strain on the system's internal components.

Medium DIY-safe £80-150

What to check first

  1. Locate a radiator in your home that is easy to access.
  2. Open the radiator bleed valve slowly with a key until water begins to drip out.
  3. Allow a small amount of water to drain into a bowl until the boiler's pressure gauge drops back into the green zone (usually 1.0 to 1.5 bar), then tightly close the valve.

Parts commonly replaced

  • Pressure Relief Valve (PRV)
  • Expansion Vessel
  • Pressure Sensor
05

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage or danger.

High Engineer only £120-250

Parts commonly replaced

  • NTC thermistor
  • Primary heat exchanger
  • Pump
  • Overheat thermostat
06

Your boiler has lost the ability to accurately measure the temperature of the water used for your radiators, causing it to stop heating as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
09

Your boiler is struggling to accurately detect the water pressure inside the system, which is preventing it from safely starting up.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
12

Your boiler is having trouble communicating with its control panel, which prevents it from receiving accurate instructions to heat your home.

High Engineer only £120-250

Parts commonly replaced

  • User interface display board
  • Communication cable/wiring harness
  • Main PCB
13

Your boiler's central control unit is experiencing an internal electronic failure and requires professional intervention to restore operation.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)
14

Your boiler has detected that the water inside the heating system has become dangerously hot and has shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Central Heating Pump
  • Primary Heat Exchanger

Related codes

Showing 11–20 of 33
15

Your boiler is struggling to control its gas supply, which prevents it from safely igniting or maintaining a flame.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • PCB
16

Your boiler has detected a problem with the internal mechanism that controls the gas supply, meaning it has shut down to keep your home safe.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
17

Your boiler is failing to start because the electrical supply it is receiving from your home's wiring is too weak or unstable.

High Engineer only £120-250

Parts commonly replaced

  • Printed circuit board
  • Wiring harness
18

Your boiler's electronic display or control panel is having trouble communicating with the main system, causing the unit to stop operating.

High Engineer only £150-300

Parts commonly replaced

  • User interface board
  • Display cable harness
  • Main printed circuit board
19

Your boiler has lost its connection to the temperature sensor that monitors your heating water, so it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
20

Your boiler's electronic control panel is not communicating correctly with the main internal system, preventing it from functioning.

High Engineer only £150-300

Parts commonly replaced

  • User Interface (UI) Board
  • Main Printed Circuit Board (PCB)
  • Communication cable
Air flow rate safety device

Your boiler has detected that gases are not escaping properly through the flue, so it has safely shut itself down to prevent dangerous fumes from building up.

Emergency Engineer only £120-£250

Parts commonly replaced

  • Flue pressure switch
  • Fan
  • Venturi

Related codes

E01

Your boiler is failing to light the pilot flame, which means it cannot produce heating or hot water for your home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Gas valve
  • PCB
E02

Your boiler is struggling to clear exhaust fumes safely, so it has stopped working to prevent a hazard.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venture pipe
E03

Your boiler is currently unable to safely clear away exhaust gases, so it has stopped working to prevent any potential risks.

High Engineer only £120-250

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venturi tube
Showing 21–30 of 33
E05

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent any damage or danger.

High Engineer only £120-250

Parts commonly replaced

  • NTC sensor
  • Overheat thermostat
  • Pump
  • Diverter valve
E06

Your boiler has stopped working because it can no longer accurately measure the temperature of the water used for your radiators.

High Engineer only £120-220

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness

Related codes

E09

Your boiler is struggling to accurately measure how much water is inside it, so it has stopped working as a safety precaution.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
E12

Your boiler has lost the ability to accurately measure the temperature of the hot water it produces, so it has turned off the hot water supply to prevent overheating.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor

Related codes

E13

Your boiler's central control computer is experiencing an error, which has caused it to stop working for your safety.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

E14

Your boiler is having trouble controlling the supply of gas needed to ignite the flame, so it has safely shut itself down to prevent any issues.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness
E15

Your boiler is having trouble managing the internal flow of water, which will likely stop your heating and hot water from working.

High Engineer only £180-300

Parts commonly replaced

  • Stepper motor
  • Diverter valve cartridge

Related codes

E16

Your boiler is struggling to shut off correctly because it still detects a flame even after it has attempted to turn the burner off.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed circuit board (PCB)
  • Flame rectification electrode
E19

Your boiler has lost the signal from the sensor that monitors the temperature of the water circulating through your radiators, causing it to stop heating.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

E20

Your boiler's electronic control boards are not communicating correctly, which means the system has stopped working because it cannot manage its internal settings.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Interface PCB

Related codes

Showing 31–33 of 33
E21

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £0-£120

What to check first

  1. Locate the filling loop (a silver flexi-hose) underneath the boiler.
  2. Open the valves to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and restart the boiler.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor
F1

Your boiler is attempting to start its flame but is failing to maintain it, which means you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Ionisation probe
  • Gas valve
  • PCB

Related codes

F4

Your boiler is attempting to start its flame but is immediately shutting down because it cannot confirm that the fire has actually caught.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • Printed Circuit Board (PCB)