Emergency
16 on Saunier Duval Thelia

Your boiler has detected a problem with the internal mechanism that controls the gas supply, meaning it has shut down to keep your home safe.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Gas safety value failure

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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