High
15 on Saunier Duval Thelia

Your boiler is struggling to control its gas supply, which prevents it from safely igniting or maintaining a flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Stepper motor fault (gas valve)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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