High
19 on Saunier Duval Thelia

Your boiler has lost its connection to the temperature sensor that monitors your heating water, so it has safely shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating NTC not connected to pipe

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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