Sime Dewy 30/50 HE WM Fault codes & diagnostics

46 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2004-2014 Discontinued
GC Number 47-719-23
Download the Sime Dewy 30/50 HE WM manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 42 High 2 Medium

All 46 documented codes

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AL 01

Your boiler has detected that the exhaust gases are not escaping correctly, which could lead to harmful fumes entering your home.

Emergency Engineer only £120-250 Shared across the range

Parts commonly replaced

  • Flue gas thermostat
  • Flue seals
  • Heat exchanger cleaning kit

Related codes

AL 02

Your boiler has detected that the water pressure is too low to operate safely and has shut down to prevent damage.

High DIY-safe £0-120 Shared across the range

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath or near the boiler.
  2. Open the one or two taps on the filling loop slowly while watching the pressure gauge.
  3. Close the taps firmly once the needle reaches between 1.0 and 1.2 bar.
  4. Reset the boiler using the selector dial to clear the fault code.

Parts commonly replaced

  • Filling loop tap
  • Pressure sensor
  • Expansion vessel

Related codes

AL 03

Your boiler has detected that the water pressure inside the system is too high, often caused by overfilling or a valve left slightly open.

Emergency DIY-safe £0-120 Shared across the range

What to check first

  1. Check that the filling loop valves are tightly closed.
  2. Bleed a radiator using a radiator key until the pressure gauge on the boiler drops to approximately 1.2 bar.
  3. Reset the boiler to clear the fault code.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure relief valve

Related codes

AL 04

Your boiler's hot water sensor has failed or has a bad connection, meaning the system cannot accurately monitor the temperature of the water coming out of your taps.

Medium Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Sensor
  • Wiring Harness

Related codes

AL 05

Your boiler has stopped working because it cannot accurately measure the temperature of the water leaving the unit.

High Engineer only £100-£180 Shared across the range

Parts commonly replaced

  • Flow Temperature Sensor (NTC)
  • Sensor Wiring Harness

Related codes

AL 06

Your boiler is failing to light the gas or cannot detect that it has successfully lit a flame.

High DIY-safe £120-350 Shared across the range

What to check first

  1. Check that your gas supply is turned on at the meter
  2. If you have a prepaid meter, ensure you have sufficient credit
  3. Check if other gas appliances, like a hob, are working correctly
  4. Reset the boiler by turning the selector switch to the reset position for a few seconds

Parts commonly replaced

  • Ignition electrode
  • Detection electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

AL 07

Your boiler has switched itself off because it has detected that it is getting too hot, which is a safety mechanism to prevent damage.

High DIY-safe £100-250 Shared across the range

What to check first

  1. Ensure your radiator valves are fully open to allow water to circulate
  2. Check if your system water pressure is between 1 and 1.5 bar on the gauge
  3. Gently bleed your radiators to remove any trapped air from the system
  4. Reset the boiler by turning the selector switch to the reset position for a few seconds

Parts commonly replaced

  • Safety thermostat (Overheat limit switch)
  • Circulation pump
  • Heat exchanger (cleaning or replacement)

Related codes

AL 08

Your boiler is struggling to detect a flame, which means it cannot safely light itself to provide heating or hot water.

High Engineer only £120-280 Shared across the range

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • PCB

Related codes

AL 09

Your boiler has stopped working because water is not moving through the internal pipes and radiators as it should.

High Engineer only £150-£350 Shared across the range

Parts commonly replaced

  • Circulating Pump
  • System Filter
  • Main Heat Exchanger

Related codes

AL 10

Your boiler has detected an issue with an internal temperature sensor, which usually means the system is confused about how it has been set up or a wire has come loose.

High Engineer only £90-180 Shared across the range

Parts commonly replaced

  • Auxiliary temperature sensor (NTC)
  • Wiring harness
  • Main PCB

Related codes

Showing 11–20 of 46
AL 11

Your boiler has lost communication with the component that controls the gas flow, meaning it cannot light the flame to provide heating or hot water.

High Engineer only £120-£350 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Wiring Harness
  • Main PCB

Related codes

AL 12

Your boiler is confused about its internal settings and thinks it is a different model, causing it to shut down for safety.

High Engineer only £80-160 Shared across the range

Parts commonly replaced

  • Main PCB

Related codes

AL 13

Your boiler has detected that the exhaust gases are too hot or the temperature sensor itself has failed, causing the system to shut down for safety.

High Engineer only £120-£220 Shared across the range

Parts commonly replaced

  • Exhaust sensor (smoke probe)
  • Main Heat Exchanger cleaning
  • PCB

Related codes

AL 14

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has shut down as a safety precaution.

High Engineer only £120-£210 Shared across the range

Parts commonly replaced

  • Exhaust sensor (SF)
  • Wiring harness

Related codes

AL 15

Your boiler has stopped working because it cannot communicate with the internal fan, which is essential for clearing waste gases.

High Engineer only £100-£350 Shared across the range

Parts commonly replaced

  • Fan wiring harness
  • Extraction fan
  • Main PCB

Related codes

AL 17

Your boiler has detected that its internal temperature sensors are giving conflicting readings, causing it to shut down as a safety precaution.

High Engineer only £120-£220 Shared across the range

Parts commonly replaced

  • Heating NTC sensor
  • Dual sensor probe
  • Wiring harness

Related codes

AL 18

Your boiler has stopped working because water that normally drains away is backed up, often due to a blocked or frozen exterior pipe.

High DIY-safe £80-160 Shared across the range

What to check first

  1. Check the plastic condensate pipe outside for ice or blockages.
  2. If frozen, pour warm (not boiling) water over the pipe to thaw it.
  3. Restart the boiler using the reset button once the pipe is clear.

Parts commonly replaced

  • Condensate siphon
  • Condensate level electrode
  • External pipe insulation

Related codes

AL 28

Your boiler has been manually reset too many times in a short period and has temporarily locked itself for safety.

High DIY-safe £100-£350 Shared across the range

What to check first

  1. Leave the boiler powered on but do not touch any buttons for at least 60 minutes.
  2. After one hour has passed, the lock-out should clear automatically or allow one further reset.
  3. If the boiler immediately fails again, do not attempt further resets and call a Gas Safe engineer to find the underlying fault.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Probe

Related codes

AL 30

Your boiler has detected a problem with the sensor that monitors water temperature returning to the unit, causing it to stop for safety.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Return temperature NTC probe
  • Wiring harness

Related codes

AL 37

Your boiler has detected that the electricity supply coming into your home is too low for it to operate safely and has shut down to protect the internal electronics.

High Engineer only £0-120 Shared across the range

Parts commonly replaced

  • None (External network issue)
  • Printed Circuit Board (PCB) if damaged by brownout

Related codes

Showing 21–30 of 46
AL 40

Your boiler has detected an issue with the electrical power timing coming into your home, which is preventing it from running safely.

High Engineer only £100-350 Shared across the range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Mains Supply Cable

Related codes

AL 41

Your boiler is failing to keep a steady flame alight and has shut down for safety after multiple failed attempts.

High Engineer only £120-280 Shared across the range

Parts commonly replaced

  • Ignition electrode
  • Flame detection probe
  • Gas valve
  • PCB

Related codes

AL 42

Your boiler has detected that one of the buttons on the control panel is stuck or faulty, which is preventing the system from operating correctly.

Medium DIY-safe £120-350 Shared across the range

What to check first

  1. Check all the buttons on the front panel to see if any are stuck in the pressed position.
  2. Gently press and release each button several times to try and free them.
  3. Turn the power to the boiler off and back on again at the fused spur switch to see if the error clears.

Parts commonly replaced

  • Control Panel Interface
  • Main Printed Circuit Board (PCB)

Related codes

AL 43

Your boiler has lost its connection to your smart thermostat or external control panel, meaning it cannot receive the correct signals to turn on and off.

High DIY-safe £90-180 Shared across the range

What to check first

  1. Check that your wall thermostat or remote control has power and fresh batteries.
  2. Ensure the thermostat is within range of the boiler and has not been moved.
  3. Reset the boiler by turning the selector switch to the 'R' position for a few seconds.

Parts commonly replaced

  • OpenTherm Bridge/Receiver
  • Wall-mounted Thermostat
  • Wiring harness

Related codes

AL 44

Your boiler is failing to light because its internal computer and gas control parts are not communicating correctly.

High Engineer only £250-480 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Ignition Electrode

Related codes

AL 56

Your boiler has shut down because the water is getting too hot too quickly, usually because it isn't circulating through the system properly.

High DIY-safe £120-£350 Shared across the range

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure gauge is between 1.0 and 1.5 bar
  3. Check for any noises that suggest air is trapped and bleed your radiators
  4. Reset the boiler using the selector switch

Parts commonly replaced

  • Central heating pump
  • Main heat exchanger (flushing/cleaning)
  • Flow/Return thermistors

Related codes

AL 57

Your boiler has locked itself because it detected an unusual temperature reading and needs to run a self-test to recalibrate its internal sensors.

High DIY-safe £0-120 Shared across the range

What to check first

  1. Locate the selector switch on the control panel.
  2. Turn the selector to the 'OFF/RESET' position and wait for 5 seconds.
  3. Turn the selector back to the 'ON' position and allow the boiler to complete its automatic calibration sequence.

Parts commonly replaced

  • No parts usually required
  • NTC Temperature Sensor
  • Main PCB

Related codes

AL 72

Your boiler has detected that a temperature sensor is not sitting correctly on its pipe, preventing it from monitoring heat levels accurately.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Flow/Delivery Temperature Sensor
  • Sensor retaining clip

Related codes

AL 74

Your boiler has detected a problem with one of the internal temperature sensors used to monitor the water leaving the unit, which is preventing it from running safely.

High Engineer only £90-160 Shared across the range

Parts commonly replaced

  • Flow NTC sensor
  • Sensor wiring harness

Related codes

AL 77

Your boiler has detected an electrical issue with the gas control valve, preventing it from safely lighting the burner.

High Engineer only £180-350 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Main PCB
  • Wiring Harness

Related codes

Showing 31–40 of 46
AL 78

Your boiler has detected an electrical issue with the gas valve system, meaning it cannot safely control the fuel supply to stay alight.

High Engineer only £220-450 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Main PCB
  • Wiring Harness

Related codes

AL 79

Your boiler has detected an internal electrical problem with the gas valve control system and has shut down for safety.

High Engineer only £180-450 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Main PCB (Printed Circuit Board)
  • Wiring Harness

Related codes

AL 80

Your boiler has detected an internal communication error with the gas valve system, meaning it cannot safely control the fuel flow to stay alight.

High Engineer only £180-450 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Wiring Harness
  • Main PCB

Related codes

AL 81

Your boiler has detected an issue with the air or gas mixture during the ignition process and has locked itself out for safety.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Fan
  • Air pressure switch
  • Gas valve
  • Flue seals

Related codes

AL 82

Your boiler has shut down because it has failed to ignite or maintain a flame several times in a row.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Air pressure switch
  • Flame sensing probe

Related codes

AL 83

Your boiler is struggling to burn gas correctly, which is causing it to stop running as a safety precaution.

High Engineer only £120-300 Shared across the range

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
  • Flue seals

Related codes

AL 84

Your boiler is not receiving enough gas to operate correctly, which is likely caused by an issue with your external gas supply or a blockage in the pipework.

High Engineer only £100-250 Shared across the range

Parts commonly replaced

  • Gas Valve
  • Gas Meter Regulator
  • External Gas Pipework

Related codes

AL 88

Your boiler's internal computer has encountered a critical electronic failure and has shut itself down to protect its own circuits.

High Engineer only £280-£450 Shared across the range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Display Interface Board

Related codes

AL 89

Your boiler is struggling to maintain a steady flame and has shut down as a safety precaution.

High Engineer only £120-£350 Shared across the range

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • Air diaphragm
  • Burner gasket

Related codes

AL 90

Your boiler is having trouble managing the air and gas mixture required for a safe flame, meaning it cannot start up correctly.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Air Diaphragm
  • Fan

Related codes

Showing 41–46 of 46
AL 92

Your boiler is having trouble managing the correct mixture of air and gas required for a safe and efficient flame.

High Engineer only £120-280 Shared across the range

Parts commonly replaced

  • Ionisation electrode
  • Air pressure diaphragm
  • Gas valve

Related codes

AL 93

Your boiler is struggling to achieve the correct flame or heat output, meaning it can no longer operate safely or efficiently.

High Engineer only £150-450 Shared across the range

Parts commonly replaced

  • Gas valve
  • Fan
  • Control PCB
  • Electrode

Related codes

AL 95

Your boiler is struggling to keep a steady flame alight, causing it to shut down for safety.

High Engineer only £120-350 Shared across the range

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • PCB (Printed Circuit Board)
  • Gas valve

Related codes

AL 96

Your boiler has shut down because it cannot safely expel exhaust fumes, usually due to a blockage in the outdoor flue pipe.

High DIY-safe £90-180 Shared across the range

What to check first

  1. Check the external flue pipe outside your home for physical obstructions like bird nests, debris, or excessive snow
  2. Gently remove any visible blockages from the end of the pipe
  3. Press the reset button on the boiler control panel

Parts commonly replaced

  • Flue seals
  • Fan assembly
  • Air pressure switch

Related codes

AL 98

Your boiler has encountered an internal software error while trying to start up and cannot clear itself.

High DIY-safe £250-450 Shared across the range

What to check first

  1. Turn the selector dial to the 'OFF/RESET' position.
  2. Wait for 30 seconds.
  3. Turn the dial back to the 'Summer' or 'Winter' position to see if the error clears.

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

AL 99

Your boiler's internal computer has suffered a critical failure and can no longer control the heating or hot water safely.

High Engineer only £320-£480 Shared across the range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

21 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

0 bar Diagnostic Your boiler has lost the water pressure required to function, which is preventing it from heating your home or water. 1 bar Diagnostic Your boiler pressure is too low, which prevents it from heating the water properly. 3 bar Diagnostic Your boiler's internal water pressure is too high, which can cause it to leak or shut down to protect itself from damage. 51 Diagnostic Your boiler has identified a configuration setting that is limiting how hot it allows the water to get while in standby mode. 52 Diagnostic Your boiler is struggling to recognize the current outdoor or ambient temperature, meaning it cannot automatically decide whether to provide heating or just hot water. 53 Diagnostic Your boiler has disabled its automatic energy-saving features, meaning it will now run at a fixed temperature rather than adjusting itself based on the temperature inside your home. 54 Diagnostic Your boiler is struggling to accurately measure the air temperature around it, which may prevent it from heating your home correctly. 55 Diagnostic Your boiler has detected that the water inside the system has become too hot and has automatically shut itself down to prevent damage. 56 Diagnostic Your boiler is temporarily slowing down its heating process because the internal water temperature is rising faster than the system expects. 57 Diagnostic Your boiler is currently recalibrating its internal settings to ensure it burns gas efficiently. 58 Diagnostic Your boiler is currently recalibrating its internal timer to ensure it warms up your home efficiently and is not indicating a system failure. 59 Diagnostic Your boiler has detected that the temperature is rising too quickly or unevenly, suggesting a potential circulation issue within your heating system. 60 Diagnostic Your boiler is currently displaying a setting related to its internal timer rather than a functional breakdown, meaning it is simply indicating its current off-time configuration. 61 Diagnostic Your boiler is struggling to maintain the correct temperature for your hot water, so it has automatically limited the output to ensure the system keeps running safely. 62 Diagnostic Your boiler is struggling to detect or heat the water for your taps and shower, which has caused it to pause operation. 63 Diagnostic Your boiler is currently in a special viewing mode that lets you see its settings without changing them, rather than indicating an actual mechanical fault. 64 Diagnostic Your boiler has detected an error with an external connection or signal, likely from a thermostat, timer, or smart controller, which is preventing it from firing up correctly. 65 Diagnostic Your boiler is receiving a signal from an external device, such as a weather sensor or remote thermostat, which is currently preventing it from firing normally. 66 Diagnostic Your boiler is receiving conflicting or faulty signals from an outdoor temperature sensor, which may cause your heating to run less efficiently or turn off unexpectedly. 69 Diagnostic Your boiler is temporarily running a high-temperature cycle to ensure the water in your tank remains hygienic, and you do not need to take any action. AL 62 Diagnostic Your boiler has lost its fine-tuned settings and needs to run a specialized test to ensure it is burning gas safely and efficiently.