Sime Ecomfort System Plus HE EV Fault codes & diagnostics

9 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 2010-2018 Discontinued
GC Number 41-283-26
Download the Sime Ecomfort System Plus HE EV manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Each cell = one fault code. Hover to identify.
1 Emergency 8 High

All 9 documented codes

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AL 01

Your boiler has detected that dangerous exhaust gases are not being cleared safely through the chimney, causing it to shut down to prevent carbon monoxide from entering your home.

Emergency Engineer only £100-250

Parts commonly replaced

  • Flue gas thermostat
  • Flue venting components
  • Heat exchanger

Related codes

AL 02

Your boiler has stopped working because the water pressure is too low and needs to be topped up.

High DIY-safe £0-120

What to check first

  1. Locate the silver filling loop (braided hose) usually found underneath the boiler.
  2. Open the small valve or valves on the hose to let water into the system.
  3. Watch the pressure gauge and close the valves once the needle reaches between 1.0 and 1.2 bar.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

AL 05

Your boiler has detected a fault with the temperature sensor that monitors the water leaving the unit, meaning it cannot safely regulate the heat and has stopped working.

High Engineer only £90-160

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Sensor wiring harness

Related codes

AL 06

Your boiler has failed to light the flame or cannot detect that the burner is on, meaning your heating and hot water will not work.

High DIY-safe £120-350

What to check first

  1. Check if your gas supply is active by testing other gas appliances like a hob
  2. Check if your gas meter has credit (if using a pre-payment meter)
  3. Hold the 'R' or reset button for a few seconds to see if the boiler restarts

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
  • Ignition lead

Related codes

AL 07

Your boiler has overheated, prompting a safety switch to shut the system down to prevent damage.

High DIY-safe £100-220

What to check first

  1. Check that all radiator valves are fully open to allow water flow
  2. Check the system pressure gauge and top up to 1.5 bar if it is low
  3. Turn the selector switch to the reset position for a few seconds and then back to 'ON'
  4. Bleed your radiators to remove any trapped air pockets

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Automatic Air Vent

Related codes

AL 08

Your boiler is struggling to detect a flame, meaning it cannot stay on safely to provide heating and hot water.

High Engineer only £100-280

Parts commonly replaced

  • Ignition electrode
  • Ionisation probe
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

AL 11

Your boiler has lost communication with the component that controls the gas flow, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £120-£280

Parts commonly replaced

  • Gas valve modulator coil
  • Wiring harness
  • Main PCB

Related codes

AL 16

Your boiler has failed to ignite properly because it cannot detect that the water is warming up, so it has shut down as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC heating sensor
  • Wiring harness
  • PCB

Related codes

AL 17

Your boiler has detected that its internal temperature sensors are giving conflicting readings, causing it to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • NTC Heating Sensor
  • Dual Sensor Assembly
  • Wiring Harness

Related codes