Sime Murelle Advanced HE MkII Combi Fault codes & diagnostics

52 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2017 onwards
GC Number 47-283-82
Download the Sime Murelle Advanced HE MkII Combi manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
5 Emergency 39 High 7 Medium 1 Low

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
47-283-82 MURELLE ADVANCED HE 30 MkII 2017–present

Appliance names and production years are taken from the UK Product Characteristics Database (the SAP/SEDBUK register). Where a GC number is also printed in this model's own manufacturer manual, both sources were checked to agree.

All 52 documented codes

Tap any card for details

02

Your boiler has stopped because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop, which is a silver braided hose connected between two pipes near your boiler.
  2. Open the valves at both ends of the hose to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and remove the filling loop if required by your specific setup.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Filling loop

Related codes

03

Your boiler has detected that the water pressure inside the heating system is too high, so it has locked out to prevent damage.

Medium DIY-safe £80-150

What to check first

  1. Locate the filling loop valves attached to your boiler or pipework under the unit.
  2. Ensure both filling loop valves are fully closed and not letting extra water trickle in.
  3. Bleed one or two radiators in your home to release a little water and bring the pressure gauge down to between 1 and 1.5 bar, then reset the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

04

Your boiler has detected a problem with the temperature sensor that measures your hot water, which means it cannot properly regulate the temperature of your taps and showers.

Medium Engineer only £90-180

Parts commonly replaced

  • Domestic hot water NTC thermistor
  • Wiring harness

Related codes

05

Your boiler has stopped working because it is having trouble reading the temperature of the water leaving the system.

High Engineer only £90-180

Parts commonly replaced

  • Delivery temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

06

Your boiler has attempted to light the gas burner several times but has failed to detect a flame, causing it to shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

07

Your boiler has automatically shut down because it has detected an excessively high temperature inside the system.

High Engineer only £150-300

Parts commonly replaced

  • Safety thermostat
  • NTC thermistor
  • Circulating pump
  • Automatic bypass valve

Related codes

08

Your boiler has temporarily stopped working because it cannot properly detect the burner flame, so it has safely shut off to prevent any risk.

High Engineer only £120-250

Parts commonly replaced

  • Flame electrode/sensor
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

09

Your boiler has temporarily stopped working because it cannot detect water flowing through the system.

High DIY-safe £90-250

What to check first

  1. Check your boiler pressure gauge to see if it has dropped below 1 bar.
  2. Use the filling loop to top up the system pressure to around 1.2 to 1.5 bar.
  3. Reset the boiler using the reset button on the control panel.

Parts commonly replaced

  • Circulating pump
  • Pressure sensor
  • Automatic air vent

Related codes

10

Your boiler has detected an issue with one of its internal temperature monitoring sensors, which usually stops it from working properly to keep you safe.

High Engineer only £120-250

Parts commonly replaced

  • Auxiliary NTC temperature sensor
  • Wiring harness

Related codes

11

Your boiler has stopped working because the internal electronic connection to the gas control valve has come loose or been disrupted.

High Engineer only £90-180

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve

Related codes

Showing 11–20 of 52
12

Your boiler's computer system is confused about whether it is drawing air from inside your home or outside, so it has safely shut down to prevent any combustion risks.

Emergency Engineer only £90-180

Parts commonly replaced

  • Main Control PCB

Related codes

13

Your boiler has detected that the temperature of the exhaust gases leaving the system is too high, so it has safely shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Exhaust sensor
  • Flue sensor
  • Main circuit board

Related codes

14

Your boiler has detected an issue with the sensor that monitors the temperature of the exhaust gases leaving the system, causing it to safely shut down.

High Engineer only £120-250

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

15

Your boiler has detected that a critical internal electrical connection to the fan has come loose or been disconnected, causing it to lock out for safety.

High Engineer only £90-180

Parts commonly replaced

  • Fan wiring harness
  • Fan assembly

Related codes

18

Your boiler has detected that water is backing up inside the internal pipes because the waste pipe leading outside is likely blocked or frozen.

High DIY-safe £90-150

What to check first

  1. Locate the plastic condensate pipe where it leaves your property and goes outside.
  2. Check if the outdoor pipe is blocked by debris or frozen solid during cold weather.
  3. Pour warm (not boiling) water over the external pipe to thaw any ice and clear any blockages.

Parts commonly replaced

  • Condensate trap
  • Condensate hose
  • Condensate pump

Related codes

28

Your boiler has locked itself out for safety after too many failed attempts to restart.

High Engineer only £90-180

Parts commonly replaced

  • Main PCB
  • Ignition Electrode
  • Gas Valve

Related codes

37

Your boiler has detected that the electricity supply voltage coming from your home network is too low for it to run safely.

Medium Engineer only £90-180

Parts commonly replaced

  • Main PCB

Related codes

40

Your boiler has detected an electrical power supply issue where the electricity frequency coming into your home is not correct.

High Engineer only £100-£250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

41

Your boiler has stopped working because the flame kept going out multiple times in a row.

High Engineer only £100-£250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensor

Related codes

42

Your boiler has detected an issue with one of the control buttons on the front panel, which may temporarily prevent you from changing settings.

Low DIY-safe £90-180

What to check first

  1. Check if any of the control buttons on the front panel are physically stuck or jammed down.
  2. Turn the boiler off at the fused spur or power switch.
  3. Wait for 60 seconds to allow the system to fully reset, then switch it back on.

Parts commonly replaced

  • User interface board
  • Control panel assembly

Related codes

Showing 21–30 of 52
43

Your boiler has lost its digital connection with the thermostat or internal controls, meaning it cannot properly receive instructions to heat your home.

High Engineer only £100-250

Parts commonly replaced

  • OpenTherm control cable
  • Main printed circuit board (PCB)
  • External smart thermostat

Related codes

62

Your boiler has lost its calibration settings and needs to run a special adjustment program to safely balance its gas and air mixture.

High Engineer only £90-180
72

Your boiler has detected that a temperature sensor measuring the water leaving the system is not properly attached or positioned correctly.

Medium Engineer only £90-150

Parts commonly replaced

  • Flow / Delivery temperature sensor
  • Sensor retaining clip

Related codes

81

Your boiler has safely locked out because it detected a problem with the burner flame right when it tried to turn on.

Emergency Engineer only £150-350

Parts commonly replaced

  • Ignition lead
  • Electrodes
  • Gas valve
  • PCB

Related codes

83

Your boiler has temporarily detected unusual burning in the system and has paused to keep you safe.

Medium Engineer only £90-250

Parts commonly replaced

  • Electrodes
  • Gas valve
  • Burner seal

Related codes

96

Your boiler has safely shut down because it has detected a blockage in the pipe that carries exhaust gases outside your home.

Emergency Engineer only £90-180

Parts commonly replaced

  • Flue terminal
  • Air pressure switch
  • Fan

Related codes

ALL 02

Your boiler has stopped working because the water pressure inside the heating system has dropped below the minimum level required to operate safely.

High DIY-safe

What to check first

  1. Locate the external filling loop (a flexible silver hose) underneath the boiler.
  2. Open the small tap or valve on the filling loop to allow cold mains water into the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (typically 1.0 to 1.5 bar).
  4. Close the tap or valve tightly to stop the flow of water.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

ALL 03

Your boiler has detected that there is too much water inside the heating system, causing the pressure to rise above the safe limit.

Medium DIY-safe £0-120

What to check first

  1. Locate a radiator in your home that has a bleed valve.
  2. Place a cloth and a container under the valve.
  3. Open the valve slightly with a radiator key to let water out until the pressure gauge on the boiler drops back into the green zone (usually 1.0 to 1.5 bar).
  4. Close the valve tightly.

Parts commonly replaced

  • Pressure relief valve
  • Pressure transducer

Related codes

ALL 04

Your boiler is struggling to detect the temperature of the hot water it produces, which will likely stop your taps and shower from getting warm.

Medium Engineer only £120-180

Parts commonly replaced

  • DHW Temperature Sensor (NTC)
  • Wiring harness

Related codes

ALL 05

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside the system.

High Engineer only £120-200

Parts commonly replaced

  • Delivery NTC sensor
  • Wiring harness

Related codes

Showing 31–40 of 52
ALL 06

Your boiler is failing to ignite because it cannot detect the burner flame, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Gas valve
  • PCB

Related codes

ALL 07

Your boiler has detected that it has become dangerously overheated and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Safety thermostat
  • Pump
  • Diverter valve
  • Primary heat exchanger

Related codes

ALL 08

Your boiler has detected that the burner is not staying lit, so it has shut itself down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • PCB

Related codes

ALL 09

Your boiler has detected that water is not moving through your heating system correctly, which is preventing it from heating your home or water.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • Flow sensor
  • System filter

Related codes

ALL 10

Your boiler's computer is struggling to read a temperature sensor, which has caused it to stop working to ensure your safety.

High Engineer only £150-250

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

ALL 11

Your boiler has lost the electrical connection to the valve that controls the gas supply, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £120-220

Parts commonly replaced

  • Gas valve assembly
  • Wiring harness

Related codes

ALL 12

Your boiler has lost its correct settings for how it handles air intake and exhaust, which means it has safely stopped working to prevent incorrect operation.

High Engineer only £120-200

Parts commonly replaced

  • Main PCB

Related codes

ALL 13

Your boiler has detected that the flue gases are getting too hot, so it has automatically shut down to prevent damage to the internal components.

High Engineer only £150-300

Parts commonly replaced

  • Exhaust temperature sensor
  • Primary heat exchanger
  • PCB

Related codes

ALL 14

Your boiler has detected an issue with the sensor that monitors the temperature of the exhaust fumes, causing it to stop operating to ensure safety.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
  • PCB

Related codes

ALL 15

Your boiler has stopped working because the connection between its internal fan and the main control board has been lost or interrupted.

High Engineer only £120-200

Parts commonly replaced

  • Fan wiring harness
  • Fan assembly
  • Main PCB

Related codes

Showing 41–50 of 52
ALL 18

Your boiler has detected that waste water cannot drain away properly, so it has shut down to prevent internal flooding.

High Engineer only £100-200

Parts commonly replaced

  • Condensate trap
  • Condensate pipework
  • Siphon

Related codes

ALL 28

Your boiler has blocked itself because it has been reset too many times in a row without the original underlying problem being solved.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Ignition electrode
  • Gas valve

Related codes

ALL 37

Your boiler has detected that the electricity supply coming from your home's wall socket or fuse spur is lower than it needs to be to operate safely.

High Engineer only £100-200

Parts commonly replaced

  • External power supply
  • Boiler PCB

Related codes

ALL 40

Your boiler has detected that the electricity supply coming from your home's mains is unstable or at the wrong frequency, preventing it from starting safely.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Power supply cabling

Related codes

ALL 41

Your boiler is repeatedly failing to keep its internal flame lit, so it has stopped working to keep you safe.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe

Related codes

ALL 42

Your boiler's control panel is registering that one of the buttons is permanently stuck or faulty, which is preventing the system from operating normally.

High Engineer only £150-250

Parts commonly replaced

  • User interface control panel
  • PCB board

Related codes

ALL 43

Your boiler's internal computer has lost its connection to the external controller, meaning it cannot receive signals to turn your heating or hot water on.

High Engineer only £120-250

Parts commonly replaced

  • OpenTherm interface cable
  • PCB (Printed Circuit Board)
  • External thermostat/controller

Related codes

ALL 62

Your boiler has lost its internal settings and needs a professional software calibration to communicate correctly with its internal components.

High Engineer only £90-160
ALL 72

Your boiler is struggling to read the temperature of the water flowing out of it because the sensor that monitors this is loose or incorrectly fitted.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Sensor wiring harness

Related codes

ALL 81

Your boiler has detected an issue with the burning process during startup and has safely shut itself down to prevent any unsafe operation.

Emergency Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensor

Related codes

Showing 51–52 of 52
ALL 83

Your boiler has detected that it is struggling to burn the gas cleanly and has temporarily paused its operation to prevent any build-up of fumes.

High Engineer only £120-250

Parts commonly replaced

  • Flue seal
  • Gas valve
  • Spark electrode
  • Burner assembly

Related codes

ALL 96

Your boiler has detected an obstruction in the flue pipe that expels exhaust gases, so it has shut itself down to prevent carbon monoxide buildup.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue terminal
  • Venturi
  • Fan assembly
  • Air pressure switch

Related codes

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