Sime Murelle EV HE System Fault codes & diagnostics

23 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 2010-2018 Discontinued
GC Numbers 41-283-1941-283-2041-283-2141-283-2241-283-23
Download the Sime Murelle EV HE System manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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2 Emergency 12 High 7 Medium 2 Low

All 23 documented codes

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01

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Safety thermostat
  • NTC thermistor
  • Circulation pump
  • Heat exchanger

Related codes

02

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop (a flexible silver hose connecting two pipes near the boiler)
  2. Open the valves at both ends of the hose to allow water into the system
  3. Monitor the pressure gauge on the boiler until it reaches 1.5 bar
  4. Close both valves tightly and remove the hose if required

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure gauge
  • Expansion vessel

Related codes

03

Your boiler has detected that the water pressure in your heating system is currently set too high for safe operation.

Medium DIY-safe £80-120

What to check first

  1. Locate a radiator in your home, preferably one upstairs.
  2. Place a cloth under the radiator bleed valve and use a radiator key to open it slightly.
  3. Release a small amount of water until the boiler pressure gauge drops to the green zone (typically 1.0 to 1.5 bar).
  4. Tighten the bleed valve firmly and check if the error clears.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

04

Your boiler has detected a fault with the sensor responsible for measuring the temperature of your hot water, so it has shut down to prevent incorrect operation.

High Engineer only £120-200

Parts commonly replaced

  • DHW temperature sensor
  • Wiring harness

Related codes

05

Your boiler has stopped working because it is unable to accurately measure the temperature of the water being sent to your radiators.

High Engineer only £120-220

Parts commonly replaced

  • NTC heating sensor
  • Wiring harness

Related codes

06

Your boiler has detected a safety-related issue and has automatically shut itself down to prevent damage or dangerous operation.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

07

Your boiler has detected that the water pressure inside the system is too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose connected to two valves beneath the boiler.
  2. Slowly open the valves to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and ensure the pressure gauge remains steady.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

08

Your boiler has failed to ignite or stay lit because it cannot detect a flame, so it has safely shut down to prevent gas from escaping.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

09

Your boiler is struggling to push water around your heating system, which is often caused by trapped air, a blockage, or a pump that has stopped working.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge and top it up to 1.5 bar if it is below 1 bar.
  2. Bleed all radiators in your home to ensure there is no trapped air preventing flow.
  3. Ensure all radiator valves are fully open to allow water to circulate freely.

Parts commonly replaced

  • Circulation pump
  • Flow switch
  • System filter

Related codes

10

Your boiler has detected an issue with a secondary sensor that monitors the temperature of the water or heating circuit, causing it to stop operating to stay safe.

High Engineer only £120-220

Parts commonly replaced

  • NTC sensor
  • Wiring harness
  • PCB

Related codes

Showing 11–20 of 23
13

Your boiler has detected an issue with the sensors that monitor the safety and flow of exhaust gases, so it has shut itself down to prevent any risk.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness
  • PCB

Related codes

14

Your boiler has detected an issue with the sensor that monitors the air and fumes inside the unit, meaning it has safely shut itself down to prevent any risk.

Emergency Engineer only £150-250

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness
  • Control PCB

Related codes

15

Your boiler has detected an issue with the internal ventilation system that removes exhaust gases, and as a safety precaution, it has stopped running to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Venturi
  • PCB

Related codes

20

Your boiler has detected that the water temperature in one of your heating circuits has become dangerously high and has automatically shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Safety thermostat
  • Circulating pump
  • Mixing valve

Related codes

21

Your boiler has lost the signal from a sensor responsible for monitoring the temperature in your underfloor or radiator heating zones, which may stop those specific rooms from heating up correctly.

Medium Engineer only £120-220

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

22

Your boiler has detected that the water temperature in your secondary heating circuit has become too hot, causing it to shut down for safety.

Medium Engineer only £120-250

Parts commonly replaced

  • Safety thermostat
  • Mixing valve actuator
  • System sensor

Related codes

23

Your boiler is having trouble communicating with the secondary heating circuit that controls a specific part of your home, such as an underfloor heating zone.

Medium Engineer only £150-350

Parts commonly replaced

  • Mixed zone control board
  • System sensor
  • Pump interface cable

Related codes

24

Your boiler's solar water heating system is unable to read the temperature from the roof panel, meaning the solar energy collection feature is currently disabled.

Low Engineer only £120-250

Parts commonly replaced

  • Solar collector sensor probe
  • Wiring loom

Related codes

25

Your boiler is having trouble communicating with the temperature sensor linked to your solar water heating system, which may prevent the boiler from correctly using solar energy to heat your water.

Medium Engineer only £120-220

Parts commonly replaced

  • Solar probe sensor
  • Wiring harness

Related codes

26

Your boiler is having trouble communicating with the temperature sensor connected to your solar water heating system, which may prevent the solar panels from working correctly.

Medium Engineer only £120-250

Parts commonly replaced

  • Solar temperature probe
  • Wiring harness

Related codes

Showing 21–23 of 23
27

Your boiler's electronic control system is incorrectly set up to communicate with solar thermal panels that are not currently part of your heating arrangement.

Low Engineer only £90-180

Parts commonly replaced

  • Main PCB

Related codes

28

Your boiler is displaying a communication error because it is struggling to recognise an internal setting or a connected external control accessory.

Medium Engineer only £120-250

Parts commonly replaced

  • Control PCB
  • System control interface

Related codes

29

Your boiler's internal electronic system is failing to communicate correctly between its control modules, meaning the unit cannot safely start.

High Engineer only £150-300

Parts commonly replaced

  • Main Control Board
  • Wiring Harness

Related codes