Medium
AL 04 on Sime Murelle Pro HE 25 HO

Your boiler's temperature sensor for hot water is reporting a fault, meaning the system cannot accurately monitor or heat your tap water.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Domestic hot water sensor (SS) fault — combi models; check wiring connections; replace sensor if open/short circuit

Shared across the Murelle Pro HE 25 HO range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 27 fault codes on the Murelle Pro HE 25 HO

Seeing a different code? Every code this model can display, in one place.

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