Common problems guide

The most common Unical boiler problems

The faults we see most often across the Unical range — with plain-English causes, what to check first, estimated repair costs, and whether it's a DIY job or needs a Gas Safe engineer. Based on fault-code data across 2 Unical boiler models.

33 unique codes
2 models covered
3 DIY-safe (top 8)
8 engineer needed

The most common Unical faults

01
38 High DIY-safe

Your boiler's computer memory has been scrambled by electrical interference, which can usually be fixed by simply resetting the system.

What to try first

Locate the unblock or reset button on your boiler's control panel.Press and hold the reset button for a few seconds to clear the error.If the boiler does not reset, turn the power off at the fused spur, wait one minute, and turn it back on.

Est. cost
£150-350
Parts
Printed Circuit Board (PCB)
Full guide for Alkon C 28 HE 38
02
14 High Engineer

Your boiler has temporarily stopped working because it cannot properly read the temperature of the water returning from your heating system.

Est. cost
£120-220
Parts
Return temperature sensor, Wiring harness
Full guide for Alkon C 28 HE 14
03
45 Emergency DIY-safe

Your boiler has stopped working because the water pressure inside the system has risen dangerously high above the safe limit.

What to try first

Locate your boiler's filling loop valves or key.Check that both filling valves are fully closed and not letting extra water in.Carefully bleed a radiator in your home to let out excess water until the pressure gauge drops below 1.5 bar.

Est. cost
£90-180
Parts
Water pressure transducer, Filling loop valve
Full guide for Alkon C 28 HE 45
04
21 High Engineer

Your boiler is temporarily stopping because water is not flowing properly through the system, which can cause it to overheat.

Est. cost
£150-£350
Parts
Central heating pump, Automatic air vent, Motorised valve
Full guide for Alkon C 28 HE 21
05
15 High Engineer

Your boiler is getting too hot inside because water isn't flowing through the heating system properly, so it has safely shut down to prevent damage.

Est. cost
£150-350
Parts
Central heating pump, Plate heat exchanger, Automatic bypass valve
Full guide for Alkon C 28 HE 15
06
24 High Engineer

Your boiler has detected that the internal fan responsible for safely pushing out combustion gases is not spinning at the correct speed.

Est. cost
£150-300
Parts
Flue Gas Fan, Fan Wiring Harness, Printed Circuit Board (PCB)
Full guide for Alkon C 28 HE 24
07
26 High Engineer

Your boiler has temporarily stopped because the internal exhaust fan is spinning much faster than it is supposed to.

Est. cost
£150-350
Parts
Fan assembly, Printed Circuit Board (PCB)
Full guide for Alkon C 28 HE 26
08
8 High DIY-safe

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

What to try first

Locate the filling loop valves beneath the boiler or near the heating pipes.Open the valves slightly to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.Close the filling valves firmly and check the pressure gauge holds steady.

Parts
Water pressure switch, Pressure gauge, Filling loop
Full guide for Alkon C 28 HE 8

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