Common problems guide

The most common Unical boiler problems

The faults we see most often across the Unical range — with plain-English causes, what to check first, estimated repair costs, and whether it's a DIY job or needs a Gas Safe engineer. Based on fault-code data across 2 Unical boiler models.

44 unique codes
2 models covered
8 DIY-safe (top 8)
8 engineer needed

The most common Unical faults

01
HL High DIY-safe

Your boiler has shut down because it has detected an unsafe build-up of heat inside the unit.

What to try first

Check that all radiator valves are fully open to allow water flow.Ensure the boiler pressure is between 1.0 and 1.5 bar on the gauge.Wait for the boiler to cool down and press the 'Reset' button.

Est. cost
£120-250
Parts
Safety thermostat (High Limit Stat), Circulation pump, Heat exchanger
Full guide for Alkon C 28 HE HL
02
Lp High DIY-safe

Your boiler has detected that the water pressure is too low to operate safely, causing it to shut down to prevent damage.

What to try first

Locate the filling loop (usually a silver flexible hose) underneath your boiler.Slowly open the small valve(s) to allow water into the system.Watch the pressure gauge and close the valve(s) once it reaches 1.5 bar.The fault code should disappear, allowing the boiler to restart.

Est. cost
£0-180
Parts
Water pressure switch, Expansion vessel repressurisation, Filling loop
Full guide for Alkon C 28 HE Lp
03
08 High DIY-safe

Your boiler has detected that the water pressure is too low for it to operate safely and effectively.

What to try first

Locate the filling loop (usually a silver braided hose underneath the boiler).Slowly open the valve or valves until you hear water entering the system.Monitor the pressure gauge and close the valves once it reaches between 1.0 and 1.5 bar.

Est. cost
£0-120
Parts
Filling loop, Expansion vessel, Pressure sensor
Full guide for Alkon C 28 HE 08
04
30 High DIY-safe

Your boiler's electronic settings have been disrupted by outside electrical interference, causing the system to stop working properly.

What to try first

Locate the reset button on the control panel.Press and hold the reset button for 5 seconds.Wait 2 minutes to see if the boiler resumes normal operation; if the code persists, a professional must recalibrate the settings.

Est. cost
£100-280
Parts
Printed Circuit Board (PCB), External EMC Filter
Full guide for Alkon R 28 HE 30
05
21 High DIY-safe

Your boiler is struggling to move water through the system, which causes it to shut down to prevent overheating.

What to try first

Check if the boiler pressure is between 1.0 and 1.5 barEnsure all radiator valves and external isolation valves are fully openBleed all radiators to remove trapped air pockets

Est. cost
£120-£350
Parts
Circulation Pump, Flow/Return Thermistor, System Filter
Full guide for Alkon C 28 HE 21
06
15 High DIY-safe

Your boiler is overheating because water isn't flowing through the system quickly enough to take the heat away.

What to try first

Check that your boiler pressure gauge is between 1.0 and 1.5 barEnsure all radiator valves and the boiler isolation valves are fully openBleed your radiators to remove any trapped air pockets

Est. cost
£120-£350
Parts
Circulation pump, Central heating filter (cleaning), Main heat exchanger (flushing)
Full guide for Alkon C 28 HE 15
07
6 High DIY-safe

Your boiler has switched itself off because it has detected that the water inside has become dangerously hot.

What to try first

Check that all radiator valves are fully open to allow water to flow.Ensure there is enough water pressure in the system by checking the gauge.Try resetting the boiler carefully once the unit has cooled down.

Est. cost
£100-£350
Parts
Circulation pump, Overheat thermostat, Temperature sensor (NTC)
Full guide for Alkon C 28 HE 6
08
8 High DIY-safe

Your boiler has stopped working because the water pressure is too low for it to operate safely.

What to try first

Locate the filling loop (usually a silver flexible hose) underneath or near the boilerSlowly open the small valves on the filling loop until you hear water flowingWatch the pressure gauge until it reaches 1.5 bar, then close the valves completelyPress the 'Reset' button on the boiler to clear the fault

Est. cost
£60-140
Parts
Filling loop, Water pressure switch, Expansion vessel recharge
Full guide for Alkon C 28 HE 8

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