What the manual says
Manufacturer manualPOOR WATER CIRCULATION Poor circulation in primary circuit. Check pump operation (12) and speed, if there are any obstructions or system closure.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like 21: no call-out fees, no surprise bills.
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Related fault codes
All 33 fault codes on the Alkon C 28 HE
Seeing a different code? Every code this model can display, in one place.
Related guides you might find useful
Hot water works but heating does not
On a combi it is usually the diverter valve. On a system boiler, the motorised valve.
Read →How to bleed a radiator
Quarter turn on the valve, wait for water, then check the boiler pressure.
Read →Banging, kettling or whistling noise
Each noise points to a different fault.
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