Medium
17 on Unical Alkon C 28 HE

Your boiler has detected an issue with the electrical power supply coming into your home, meaning the voltage or frequency is currently unstable for the unit to operate safely.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

FLAME CONTROL FREQUENCY BEYOND LIMIT Depends on the power supply mains (Frequency and voltage beyond default limits)

Community-sourced, unverified
We could not tie this code to a specific manual. Treat it as indicative only.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn the boiler off using the main power switch or at the fused spur wall switch.Wait for approximately 30 seconds.Turn the power back on and check if the error clears once the system reboots.

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Related fault codes

All 47 fault codes on the Alkon C 28 HE

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